Last updated May 31, 2026

Refund Policy

We want the Plus plan to be useful and straightforward. Please review the timing rules below before submitting a request.

Initial purchases

You may request a refund within 14 calendar days after your first eligible paid purchase. Requests submitted after 14 days are not refundable unless required by applicable law.

Subscription renewals

You may request a refund for a renewal charge within 48 hours after the renewal payment is processed. Renewal requests submitted after 48 hours are not refundable unless required by applicable law.

Canceling a subscription

Canceling your subscription is not the same as requesting a refund. After cancellation, your Plus plan remains active until the end of the current billing period. You will not be charged again unless you resubscribe.

How to request a refund

Email support@crystalboxai.com from the email address connected to your account. Include your account email, purchase date, billing period, and a brief reason for the request. We may ask for additional information needed to locate and verify the payment.

Exceptions

We may deny requests involving abuse, fraud, or payments that cannot be verified. This policy does not limit any refund right required by applicable consumer law.